Certified Pro FAQ

Below are FAQ's about our Deckorators Certified Pro Program.

For any additional questions, please reach out to your local  Deckorators® Representative or contact us via the information below.

What are the benefits of becoming a Deckorators Certified Pro?

By joining the Deckorators Certified Pro program, you gain access to a range of benefits, including:

  • Company listing on Deckorators.com with an icon noting certification, which can help you gain leads
  • Rebates of 3% back on Deckorators purchases and 1.5% back on qualifying Deckorators purchases in stock at Lowe's
  • The opportunity to benefit from Deckorators' superior labor warranty
  • Access to training workshops
  • Eligibility to attend the Deckorators Pro Summit
What is Deckorators Certified Elite, and what are the enhanced benefits it offers?

Deckorators Certified Pro Elite status, achieved annually, is our highest recognition for volume, quality, growth, and partnership by market. Achieving Elite status allows you to reap all of the benefits of a Certified Pro, but it comes with enhanced benefits, including:

  • Priority for leads with a company listing on Deckorators.com, noting Elite certification
  • Marketing collaboration opportunities
  • Certified Pro Spotlights that highlight experienced contractors like yourself
How are the reward payouts processed and when can I expect to receive them?

Reward payouts are processed quarterly with a processing time of 2-3 weeks after the close of each quarter. Only approved invoice submissions at the close of a quarter will be eligible for payment. Accounts not set up with information for direct deposit cannot be paid. Invoice submissions not paid out within 45 days of the close of a quarter, due to a lack of an ACH payment form on file, will be voided and ineligible for payment.

What is the timeline for processing invoices, and what are the different status options for invoice submissions?

Once an invoice is submitted on the platform, it will take roughly 5 business days for the invoice to be verified. Invoice submissions may have the following statuses:

  • Submitted: Your invoice has been submitted into the program and is awaiting verification by the 360insights customer service team.
  • Approved: Your invoice was verified and approved exactly as the information was entered, and the supporting documentation matched in-full.
  • On Hold: Your invoice went through verification, but there was a specific reason it did not meet one or more program requirements. You will have the opportunity to reconcile the on-hold invoice.
  • Declined: Your invoice went through verification, but there was a specific reason it did not meet one or more program requirements. To reconcile the declined invoice, you will need to submit a new request that meets program requirements.
Are there any products excluded from this rebate?

Any Deckorators branded product qualifies for the Certified Pro rebate.

What are some common reasons an invoice submission may go on hold or be declined, and how can I resolve these issues?

Some common issues that may result in an invoice submission going on hold or being declined include:

  • Item/model not on supporting documentation.
  • Missing product sell price and/or the invoice subtotal.
  • Invoice is billed to an individual/owner of a company instead of the company name.
  • Invoice is blank or unreadable.
Where can I get additional support or answers to specific questions related to the Deckorators Certified Pro Program?

The document linked below provides detailed information about the Deckorators Certified Pro Rewards Program. For any additional questions, please reach out directly to your support team.

Deckorators Certified Pro Rewards Program Information

United States:

Phone: 1-866-431-2568

Email: DKCertifiedPro@email-360insights.com

Canada:

Phone: 1-866-431-2568

Email: DKCertifiedProCAN@email-360insights.com 

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