You're chatting with an AI Assistant, not a person. Our AI Assistant can help you find product information, check the status of an order, and reach our Customer Service team.
It can make mistakes. Please verify important details, such as product specifications, warranty terms, pricing, and installation steps before you buy or build. The assistant does not provide engineering advice and cannot determine warranty coverage, approve refunds, credits, or discounts, or promise a specific outcome. Our Customer Service team handles those requests.
This conversation will be recorded. By using this chat, you consent to Deckorators recording and storing your messages and any information you provide, and to our sharing them with service providers that help us operate the chat, including AI technology providers and our customer support platform. We use this information to answer your questions, provide customer support, and operate and maintain our website and chat tools. If you contact Customer Service, this conversation and the information you submit will be shared with our Customer Service team so they can review your request.
Please don't share sensitive information in the chat, such as payment card numbers, passwords, or government ID numbers.
How we handle your information. For details on what we collect, how long we keep it, and your privacy choices, see our Privacy Policy.
Prefer not to use the chat? You can reach our Customer Service team at 800-556-8449.
